Refund / Return Policy

Cancel

We accept cancellation of orders before product shipment or production. If the order is cancelled, you will receive a full refund. If the product has already been shipped, we will not be able to cancel the order.

Return (if applicable)

We accept returns. Customers have the right to request a return within 90 days of receiving the product. To meet the return criteria, your item must be unused and in the same condition as it was received. It must also be in its original packaging. To complete the return, we need a receipt or proof of purchase. Please do not return the purchased goods to the manufacturer. Customers can only charge a maximum of one shipping fee (including returns); For returned products, consumers will not be charged for restocking.

Refund (if applicable)

After receiving and checking your return, we will send you a receipt notification via email. We will also notify you of the approval or rejection of the refund. If approved, your refund will be processed within a certain number of days and automatically credited to your credit card or original payment method.

Refund delay or missing (if applicable)

If you have not received the refund yet, please double check your bank account first. Then contact your credit card company, the refund may take some time to officially arrive. Next, please contact your bank. Refunds usually take some processing time to arrive. If you have completed all the operations but have not yet received the refund.

Please send an online customer or email to: ethanclassicst@gmail.com Communicate with us regarding return/refund matters